At SLUGGER Sales Store, we stand behind our products just like we stand behind your performance on the field. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help make it right.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
  • Returned within 15 days of receiving your order

Important Note on Non-Returnable Items

For safety and hygiene reasons, batting gloves and bat grips cannot be returned or exchanged unless they are defective. All sales of these items are final once opened or used.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. Wait for approval and instructions – we’ll respond within 2 business days
  4. Package your item securely in its original packaging
  5. Ship the item back to us at the address provided in your return instructions

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Payment Method Refund Timeframe Refund Method
Visa/MasterCard/JCB 5-7 business days after processing Original credit card
PayPal 3-5 business days after processing Original PayPal account

Exchanges

We are happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we will process a refund instead.

For exchanges, we will ship the new item once we receive your return. Standard shipping charges will apply for the new shipment.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected]. We will arrange for a return and cover all shipping costs. Once we receive the defective item, we will ship a replacement at no additional charge or process a full refund if preferred.

Return Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear SLUGGER Sales Store Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Product Code/SKU: [If available] Reason for Return/Exchange: [Please provide details] I have read and understand the Returns & Exchanges policy on your website. Please provide instructions on how to proceed. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Address: SLUGGER Sales Store, 22 Gallatin Street Northeast, Washington, US 20011

Please allow 1-2 business days for email responses.