At SLUGGER Sales Store, we’re committed to delivering premium baseball and softball equipment to players worldwide. We understand that getting your gear on time and in perfect condition is crucial to your performance. Our policies are designed to ensure your complete satisfaction from purchase to delivery.
Shipping Information
Order Processing
We process all orders within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | Free on orders over $50 | EMS |
Note: We ship globally but cannot deliver to some Asian countries and remote areas. Delivery times may vary during holidays or due to unforeseen circumstances.
Returns & Exchanges
We stand behind our products just like we stand behind your performance on the field. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility Requirements
To be eligible for a return or exchange:
- Item must be in original, unused condition
- Original packaging with all tags attached
- Accompanied by original receipt or proof of purchase
- Returned within 15 days of receiving your order
Non-Returnable Items
For safety and hygiene reasons, batting gloves and bat grips cannot be returned or exchanged unless they are defective. All sales of these items are final once opened or used.
Return Process
Follow these steps to initiate a return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and reason for return/exchange
- Wait for approval and instructions – we’ll respond within 2 business days
- Package your item securely in its original packaging
- Ship the item back to us at the address provided in your return instructions
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Processing
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed according to the following timeframes:
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Visa/MasterCard/JCB | 5-7 business days after processing | Original credit card |
| PayPal | 3-5 business days after processing | Original PayPal account |
Depending on your financial institution, it may take additional time for the refund to appear on your statement.
Exchanges
We’re happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we will process a refund instead.
For exchanges, we will ship the new item once we receive your return. Standard shipping charges will apply for the new shipment.
Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at [email protected]. We will arrange for a return and cover all shipping costs. Once we receive the defective item, we will ship a replacement at no additional charge or process a full refund if preferred.
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: SLUGGER Sales Store, 22 Gallatin Street Northeast, Washington, US 20011
Please allow 1-2 business days for email responses.