Term and Conditions

1. Acceptance of Terms

By accessing and using the SLUGGER Sales Store website (batssupplyshop.com), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Not use our website in any way that could damage, disable, or impair the site
• Not attempt to gain unauthorized access to any part of the website or its systems
• Be responsible for all activities that occur under your account

3. Products and Services Description

SLUGGER Sales Store specializes in premium baseball and softball equipment including:

• Baseball bats from leading brands like AXE, DeMarini, and Easton
• Fastpitch and slowpitch softball bats
• Balls, bat grips, and batting gloves
• Specialty items like Fungo bats and exclusive Headbanger bats

We strive to provide accurate product descriptions and images. However, we do not guarantee that product descriptions, images, or other content are entirely accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

4. Order and Payment Terms

Order Process

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We reserve the right to refuse or cancel any order for any reason, including limitations on product availability, errors in product or pricing information, or suspected fraudulent activity.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By providing payment information, you represent that you have the right to use the payment method.

Pricing and Taxes

All prices are displayed in U.S. dollars. We reserve the right to adjust prices at any time without notice. You are responsible for any applicable sales taxes, duties, or other governmental charges that may be levied on your order.

5. Shipping Policy

We ship globally with some exceptions (we cannot deliver to some Asian countries and remote areas).

Order Processing

We process all orders within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Free on orders over $50 via EMS, delivered within 15-25 business days after shipment

Delivery times may vary during holidays or due to unforeseen circumstances. We are not responsible for delays caused by shipping carriers or customs processing.

6. Returns and Exchanges

Eligibility

To be eligible for a return or exchange:

• Item must be in original, unused condition
• Original packaging with all tags attached
• Accompanied by original receipt or proof of purchase
• Returned within 15 days of receiving your order

Non-Returnable Items

For safety and hygiene reasons, batting gloves and bat grips cannot be returned or exchanged unless they are defective. All sales of these items are final once opened or used.

Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and reason for return/exchange
3. Wait for approval and instructions – we’ll respond within 2 business days
4. Package your item securely in its original packaging
5. Ship the item back to us at the address provided in your return instructions

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to the following timeframes:

• Visa/MasterCard/JCB: 5-7 business days after processing to original credit card
• PayPal: 3-5 business days after processing to original PayPal account

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we will process a refund instead. For exchanges, we will ship the new item once we receive your return. Standard shipping charges will apply for the new shipment.

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected]. We will arrange for a return and cover all shipping costs. Once we receive the defective item, we will ship a replacement at no additional charge or process a full refund if preferred.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of SLUGGER Sales Store or our suppliers and is protected by United States and international copyright laws. The SLUGGER Sales Store name and logo are trademarks of our company.

You may not use, reproduce, distribute, or display any portion of the website without our express written permission. unauthorized use may violate copyright, trademark, and other laws.

8. Limitation of Liability

SLUGGER Sales Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or products.

Our total liability to you for any claim arising out of or relating to these terms or use of the website shall not exceed the amount paid by you to us in the six months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the District of Columbia, without regard to its conflict of law provisions.

Any dispute arising from these terms or your use of the website shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in Washington, DC in accordance with the rules of the American Arbitration Association.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

12. Contact Information